Privacy Policy

Mrs B's Hive (“we”) are committed to protecting and respecting your privacy. This privacy notice sets out the ways in which we may process your personal data, your rights in relation to our processing and other matters.

This privacy notice contains important details about the way we will treat your personal information, and your rights in respect of the personal data that we hold about you.

This privacy notice applies in relation to information exchanged via our website, in-store, in correspondence or otherwise. By visiting any of our websites, or by providing us with any information about yourself, you are accepting and agreeing to the practices described in this privacy notice.

For the purpose of the Data Protection Act 1998 until 24 May 2018 and thereafter the General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR”), should you need to contact us please email us: Hayley@mrsbshive.co.uk

 

Information that we collect from you:

This is information that you give us by filling in forms on our websites, by corresponding with us by phone, e-mail or otherwise, and while at our HQ. It includes information you provide when you register to use our sites, open an account, subscribe to our mailing list, search for a product, place an order on our sites, use our social media platforms, enter a competition, promotion and when you report a problem with our sites, products or services. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information.

If you provide any information about any other individuals such as friends or family, you warrant to us that you are entitled to provide that information to us and to authorise us to process it on the same basis as we will process the rest of the data that you provide about yourself.

In order to personalise your website experience, we may also gather information about the devices you use to access our sites (desktop and mobile), this may include the following:

Technical information, including IP (Internet Protocol) address used to connect your device to the Internet, for further information on our use of cookies and tracking

PLEASE NOTE - WE WILL NEVER SELL OR DISTRIBUTE YOUR DATA TO ANYBODY! It is purely used to fulfil your order as necessary

Cookies:
Our websites use cookies for a variety of functions, including to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our sites.

 

PURPOSES FOR WHICH WE MAY PROCESS YOUR INFORMATION
We may use this information:

to process, fulfil and provide you with information relating to your orders;
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
to provide you, or permit selected third parties to provide you, with information about goods or services we offer;
to notify you about changes to our products and services;
for fraud and theft prevention;
to ensure that content from our sites is presented in the most effective manner for you and for your computer;
if you have submitted a job application, in order to evaluate and manage that application, and to manage your employment if you are successful;
for our own legal and risk management purposes;
to measure or understand the effectiveness of advertising we serve to you and to deliver relevant advertising to you;
to make suggestions and recommendations to you and other users of our sites about goods or services that may interest you.
Please note that, where you are asked to provide information to us which is of a sort that is necessary to enable us to perform a contract or fulfil a request that you make (e.g. contact, delivery or payment information) – if you do not do so, we may not be able to perform your contract or fulfil your request.

We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information.

If you decide you do not want to receive this marketing information you can request that we stop by emailing Hayley@mrsbshive.co.uk

LEGAL BASIS OF PROCESSING
Data Protection Law requires us to meet at least one “legal ground” for processing personal data, currently set out in Article 6 of the GDPR. The grounds applicable to the personal data to which this notice relates are:

Where the processing is necessary for us to perform a contract that you are party to, or to take steps at your request prior to entering a contract, that is the ground on which we are processing that data;
Where the processing is necessary for compliance with a legal obligation to which we are subject, that is the ground on which we are processing that data;
Where processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, that is the ground on which we are processing that data, provided that your interests or fundamental rights and freedoms which require protection of your data do not override those legitimate interests (our legitimate interests comprise the management, marketing and promotion of our business, products and services, the supply of our products and services, and the recruitment and management of staff);
If you have given your consent to our processing the data, that is the basis on which we are processing that data.
If more than one of the above grounds apply to the processing of data in question, the applicable ground will be the one that is set out first above.


 COOKIES
Our websites use cookies for a variety of functions, including to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our sites. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.


KEEPING IN TOUCH WITH YOU
We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information.

If you decide you do not want to receive this marketing information you can request that we stop by emailing Hayley@mrsbshive.co.uk

You may continue to receive mailings for a short period while your request is dealt with.


WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you will be stored on our servers or those of our service providers, Wix.


LENGTH OF DATA STORAGE
Our policy is to ensure that personal data is only stored for as long as is necessary for the purposes it was provided. This may vary according to the type of information and the specific purpose and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under Purposes for which we may use your information above. The only exceptions to this are where:

the law requires us to hold your personal information for a longer period, or delete it sooner;
you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

WHAT ARE YOUR RIGHTS
You have various rights under Data Protection Law. These include:

The right to ask us not to process your personal data for direct marketing purposes, even if you have given consent;
If our processing is based on your consent, the right to withdraw any consent you may have given for our processing of your data – if you exercise this right, we will be required to stop such processing if consent is the sole lawful ground on which we are processing that data;
The right to ask us for access to the data we hold about you and how we use it;
The right to ask us to rectify any data that we hold about you that is inaccurate or incomplete;
The right to ask us to delete your data in certain circumstances;
The right to ask us to restrict our processing of your data in certain circumstances;
The right to object to our processing of your data in certain circumstances;
The right to data portability to electronically move, copy or transfer your personal information in a standard form in certain circumstances.

You can exercise any of the rights set out above by contacting Hayley@mrsbshive.co.uk