Books Gift Package
"I won some books from Mrs B’s Book Barn. Hayley was very professional and responded timely to any communication whilst also having a friendly manner. She kept me updated and the books arrived tied with ribbon which I thought was a nice touch. The books were for my niece and she loved them. Would definitely recommend, thank you Hayley x"
Activity Book Package
"Very helpful and friendly service. Responds to messages quickly and the two books I've read so far are amazing. They came wrapped up lovely and with a nice smile too!! Will be ordering more for sure. X"
"I had am amazing experience ordering from Hayley. I only needed one package, but I worked with Hayley to customize the sticker on the front, and it came out great thanks to her patience and extra diligence. I know my friend's daughter will enjoy it!"
Gift package
"Kids loved it. Great pack"
Wedding Favours
"Well what can I say! Firstly Hayley is an absolutely wonderful lady who has fully kept us up to date with regards our order. We have ordered kids activity packs as favours for our wedding next year and Hayley went above and beyond...even getting us the tartan which is part of our wedding, to wrap them in! The favours arrived today and they are beautifully wrapped and of such a high quality. Not just that, but due to lockdown, Hayley sent them out to me so that I could get them before it happened. I can’t recommend this fantastic lady enough and I can’t thank her enough for everything she has done. She’s made us so happy! Cannot wait for our special day and I know that the kids will be very happy with what they’ve got! Thank you again Hayley!! You're an absolute star xx"
"We ordered the baby's first ambulance book, I mean a little girl has to have it when Daddy is a paramedic. The communication with Mrs B and the sales process was amazing. The book is perfect"
Gift package
Birthday Gift
"I needed a birthday gift for one of my many nephews, and thought a book would be just the thing, I gave Hayley my requirements and she gave me such a good choice. Ordering was easy and delivery was next day.
Hayley is polite, professional and knowledgeable, I will definitely be ordering again. Thank you Hayley you're a delight"
Birthday Present
"Hayley is great at helping to select books - super knowledgeable, friendly and efficient. I bought a care package for a friend and her new baby and Hayley hand delivered it too! 5* service - thank you Hayley xxx"
Competition Winner
Great service from Mrs B! We won a free book & she delivered great customer service in the choice of books available for my Son. Thank you!
Gift package
Absolutely fantastic service and always with a smile!
Books came wrapped in ribbon, looking more like a gift than something I'd bought myself.... Really lovely x
Lockdown Order
Hayley couldn’t have been more helpful. As a new, first time mummy in lockdown I was worrying about my little girls development. Within minutes of me putting a post out asking for help...Hayley listened to what I needed and made some fab recommendations whilst also ensuring I got a good deal. I ordered late last week...the beautiful books were delivered today and my little girl loves them. Can not recommend this lady enough!! Cannot wait to expand my little girls collection
Mrs B's Hive
**Free U.K. Standard delivery when you spend £50**
Returns & refunds Policy
The returns policy lasts 28 days from the day you receive your item/s from us.
Your items must arrive at the returns address by the 28th day.
All returned items must be in original packaging and original state, with any tags still in tact. Items must not be damaged, marked, scented or have animal fur on them, tried out, opened or used in any way.
Returns parcels are the responsibility of the customer until it reaches our returns address. Tracking is therefore strongly advised and recommended.
If you have received an order as a gift, please contact us and we will endeavour to help where we can. We do ask that the return and refund of a product is requested by the customer who purchased the order, in any circumstance.
Exchanges -
We do not offer exchanges as a company unless the product is defective.
Refunds -
We offer a refund service within a 28 day period but this does not include any bespoke order or order by invoice.
Once your refund has been processed, you will receive an automated email from Mrs B to inform you of the processed refund and you may receive an additional email from your original payment company, depending on how you have paid.
PayPal refunds will likely take 5-7 working days to be visible in your account, and card payments will take 7-10 working days. Please do contact us if there are any issues but only after these timescales.
Damaged or Defective Items:
All of our stock is carefully checked before dispatch to avoid any damaged/defective items being delivered to you. However if this unfortunate situation occurs, we will happily replace your item for you. This only applies to items when received and within 28 days of receiving them.
Please email Hayley@mrsbshive.co.uk to arrange your shipping label.
Shipping:
The shipping cost of all returned items is the responsibility of the customer. Mrs B at Mrs B's Hive strongly advises that you use tracked postage - we are not responsible for your parcel until it has safely arrived at the return address.
If you choose to shop using your PayPal account, PayPal will fund your returns postage, making it a 100% free process for you! This is not a system run by or associated directly with Mrs B or Mrs B's Hive, but it's a great service offered by PayPal. Another fab reason to use Paypal!
Take a look at how it works here:
https://www.paypal.com/uk/webapps/mpp/refunded-returns
Items which do not adhere to Mrs B's refund policy (any edible products,drinks, aromatherapy, balm or BeYou product) will be returned to the customer unless they are faulty.
Returned parcels that do not adhere to the above policy will not be accepted and they will be posted back to the original postage address at the cost of the customer. So please, do contact us before you post if you have any doubts.
Aromatherapy products (other than the bath salts), balms, soaps, beYou products are non-refundable. This includes the aromatherapy oils and base carrier oils under any circumstance. Only faulty items will be returnable and Mrs B's Hive will pay returns postage for these if we request. If Mrs B's Hive requests that the product is returned, this must be done before a refund is issued. If you do not send your faulty item back at Mrs B's Hive request, you will not receive a refund. Mrs B's Hive may decide to refund based on faulty product photos. Please ensure you take photos of the damaged product in any case.
And finally:
If you have any queries regarding returns, please get in touch...
Terms and Conditions
The returns policy lasts 28 days from the day you receive your item/s from us.
Your items must arrive at the returns address by the 28th day.
All returned items must be in original packaging and original state, with any tags still in tact. Items must not be damaged, marked, used in any sense, scented or have animal fur on them.
Returns parcels are the responsibility of the customer until it reaches our returns address. Tracking is therefore strongly advised and recommended.
If you have received an order as a gift, please contact us and we will endeavour to help where we can.
The decision of Mrs B's Hive is final and absolute.